Privacy Policy
EDWARE (SIREN 931 189 690, 33 rue de la Marzelle de Grillaud, Nantes, France) operates the website www.edware.fr and the EDS SaaS platform. This policy explains what personal data we collect, why, and how we handle it, in accordance with the General Data Protection Regulation (GDPR – EU 2016/679).
1. Data controller
The data controller is Franck Genteur, founder of EDWARE.
Contact: info@edware.fr — +33 (0)6 45 35 15 47
2. What data we collect
We collect personal data only when you interact with us directly:
- Contact form / email inquiries: name, professional email address, organisation, and any information you include in your message.
- EDS platform (clients only): account credentials (name, professional email), usage logs, and training data entered by your organisation’s users. This data is processed under a separate data processing agreement (DPA) with each client.
- Website analytics: we use privacy-respecting analytics (no cross-site tracking, no advertising cookies). Anonymised aggregate statistics only.
3. Legal basis for processing
- Responding to an inquiry or demo request: legitimate interest (Art. 6(1)(f) GDPR).
- Executing a contract or pre-contractual steps: contract performance (Art. 6(1)(b) GDPR).
- Compliance with legal obligations: legal obligation (Art. 6(1)(c) GDPR).
4. How we use your data
- To respond to your questions and requests.
- To provide, operate, and support the EDS platform for client organisations.
- To send information about EDS features or regulatory updates, if you have consented or have an existing relationship with us.
We do not sell, rent, or share personal data with third parties for marketing purposes.
5. Data storage and retention
Data is stored on servers located within the European Union. Contact inquiry data is kept for up to 3 years after last contact. Platform data is retained for the duration of the contract and deleted within 90 days of contract termination, unless a longer retention period is required by law.
6. Third-party services
EDWARE uses a limited set of third-party services to operate the platform and website (cloud hosting, email delivery). Each provider is bound by a data processing agreement and operates within the EU or under appropriate safeguards (Standard Contractual Clauses).
7. Your rights
Under the GDPR, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data, subject to legal retention obligations.
- Object to or restrict processing.
- Request portability of your data in a structured, machine-readable format.
- Withdraw consent at any time, where processing is based on consent.
To exercise any of these rights, contact us at info@edware.fr. We will respond within 30 days. You also have the right to lodge a complaint with the French data protection authority: CNIL — www.cnil.fr.
8. Cookies
The edware.fr website uses only functional and analytics cookies. No advertising or third-party tracking cookies are used. You can manage cookie preferences via the banner displayed on your first visit, or through your browser settings.
9. Security
We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure — including encryption in transit (TLS), access controls, and regular security reviews.
10. Changes to this policy
We may update this policy from time to time. The date at the top of this page reflects the most recent revision. For material changes affecting platform clients, we will provide notice via email.
EDWARE — 33 rue de la Marzelle de Grillaud, Nantes — SIREN 931 189 690 — info@edware.fr